FAQs

1. Do you ship to my country?
We ship worldwide to over 180 countries. You can select your shipping destination at the cart page of our website. If you are not sure about it, do not hesitate to contact us at support@ateasehomelife.com

2. What payment methods does atEASE accept?
PayPal.

3. Can I change or cancel my order? Of course you can! We support cancellation without reason within two days of placing an order. If you would like to change or cancel your order, please inform us by email as soon as possible.>>Please see our Return & Refund Policy for more details.

1. If I don't like the item, can I return it and get a refund?
 Yes, you can apply for a return within 14 days of the receipt of the item, on any item that has not been used, in its original box and in resalable condition (excluding customized products, bulbs, three same items or more). >>Please see our Return & Refund Policy for more details.

2. What if I receive a damaged item?
In case you have received a damaged item, please email us at support@ateasehomelife.com within 48 hours of delivery and attach clear pictures of the damage. Broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide a new replacement for glass or shades at no additional charge. If you do not accept the exchange and want to return the item, the order will be treated as a return. Please arrange the shipment of return and this shipping costs is borne by you. Once confirmed by us, you will receive a refund (not including express shipping charges).

3. What if I receive a wrong item?
In case you have received a wrong item, please email us at support@ateasehomelife.com within 7 days of delivery and attach clear pictures of the item and its package. We will process your claim, and you will be contacted about the exchange or return as soon as possible.

4. When will I receive the refund? Where is the refund back?
 After receiving your return, we will send you an email within 2 days to confirm the refund. Refunds will be returned to your original payment account. The processing time of PayPal 2-3 days.

1. When will the item be shipped? Mostly, we will arrange shipment within 14 working days after receiving your order. If there are special circumstances, we will notify you by email.

2. When will I receive the item?
We offer a wide range of shipping methods. They vary in processing times and shipping times. >>Please see our Shipping Policy for more details. 

3. What shipping methods do you offer?
 EMS, 4PX. We have a wide range of shipping methods with different delivery time.

4. Can I track my order?
 Yes. Once your order has been shipped, you will receive a tracking code. Enter the tracking code at this website: https://www.17track.net. You can also contact us at support@ateasehomelife.com for the latest logistics information.