Help Centre – We're Here to Help!

Browse our collections, select the product you would like to purchase, and choose the required specifications, such as size, colour, finish, and voltage.

To use the standard checkout, select “Add to Cart,” review the products and quantities, enter your shipping details, and choose an available payment method.

If an express checkout option such as Buy It Now, PayPal, Shop Pay, Apple Pay, or Google Pay is displayed, you may use it and follow the on-screen instructions. Available express options vary by country, device, and browser.

Before paying, check the selected specifications, shipping address, and email address carefully. After checkout, keep the confirmation page and order number, and check your spam or junk folder if the confirmation email does not appear in your inbox.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support digital payment methods such as Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo.

Available payment methods may vary depending on your country or region, device, and browser. Please refer to the payment options displayed at checkout.

All transactions are PCI DSS-compliant and protected by SSL encryption to help keep your payment information secure.

If you need to cancel or modify your order, use the contact option at the bottom of this page as soon as possible. Include your order number and clearly describe the cancellation or changes you would like to request.

Standard orders: A cancellation or modification requested within 24 hours of ordering can usually be completed at no additional charge if production, preparation, packing, or shipping has not started.

Customised products: Products made according to special requirements—including custom sizes, colours, finishes, cord lengths, or other specifications—are produced specifically for you. Once a customised order has been confirmed and entered production, it cannot be cancelled, modified, returned, or refunded.

Orders outside the stated period, or orders already in production, fulfilment, or shipping, may not be eligible for cancellation or modification, and fees may apply. See our Return & Refund Policy for complete details.

Yes. We take the security of your personal and payment information seriously and use multiple measures to protect your shopping experience:

• Our online store is built on an established and reliable e-commerce platform with an industry-tested technical infrastructure.
• All checkout pages use SSL encryption to ensure that your personal and payment information is transmitted securely.
• We do not store your complete payment information, such as your full credit card number. All payments are processed directly by banks and certified payment gateways.
• Our supported payment methods, including PayPal, credit cards, and debit cards, are subject to the security and compliance requirements of their respective payment platforms, providing an additional layer of transaction protection.

All transactions are PCI DSS-compliant and protected by SSL encryption to help keep your payment information secure.

Yes. If you require an invoice, use the contact option at the bottom of this page and provide the information listed below. We will issue the appropriate invoice based on your order and requirements.

Standard order invoice: Please provide your order number and the name, company name, address, and other necessary details that you would like to appear on the invoice.

Commercial invoice: If you require a commercial invoice for customs clearance, please provide the relevant order number, parcel information, or tracking number. We will provide the commercial invoice for the corresponding shipment.

VAT invoice: If you require a VAT invoice, please provide your VAT number, company name, registered address, and other necessary billing information. We will issue the appropriate invoice based on the information you provide.

If you would like a specific company name, address, tax number, or other billing information to appear on the invoice, please provide all the required details when submitting your request. Some information may not be changed after the invoice has been issued, so please make sure that the information provided is accurate.

Include any replacement or correction request, the order number, and the details to be amended in the same message. Some legal or tax information may not be editable after an invoice has been issued.

We offer several shipping methods, allowing you to select a suitable option at checkout based on the estimated delivery time and your needs.

There is generally no need to worry about customs duties or import taxes. We prioritize shipping methods that include duties or provide arranged customs-clearance services to streamline customs clearance and delivery. In most cases, you will not be required to pay additional customs duties or import taxes when your parcel is delivered.

In the rare event that a customs duty is charged during customs clearance, keep the payment notice and receipt issued by the local customs authority, tax authority, or carrier. Use the contact option at the bottom of this page only if you need to request reimbursement. Once verified, we will cover at least 20% of the actual customs duty paid. Depending on the order and specific circumstances, we may offer a higher reimbursement to help minimize your additional cost.

Whether you are located in Europe, the United Kingdom, or another country or region, our logistics team will make every effort to select a suitable and efficient customs-clearance route. Customs policies vary between countries and regions, and final charges and clearance requirements are determined by the local customs authority. If different information is displayed on the product or checkout page, the information shown on that page will apply.

Check that all required checkout fields are complete and that the billing address matches the address held by your bank or payment provider.

Refresh the page, try a private browsing window, disable ad-blocking or translation extensions, or use another browser or device. You may also choose another payment method displayed at checkout.

For card payments, confirm that online and international transactions are enabled, sufficient funds are available, and any 3-D Secure verification has been completed.

Do not submit payment repeatedly if a charge is pending. First check your bank activity and order-confirmation email. If a completed charge appears but no order was created, follow the separate guidance for a successful payment without an order confirmation.

If your payment was successful but you have not received an order confirmation email, please:

• Check your inbox and spam or junk folder.
• Confirm that the email address entered at checkout was correct.
• Allow a few minutes for delivery, as email systems may occasionally experience short delays.

Also check the order history in your account if you were signed in. If no confirmation appears within 30 minutes and your bank shows a completed charge rather than a pending authorization, use the contact option at the bottom of this page. We will confirm whether an order was created and resend the confirmation if necessary.

An order is generally confirmed when checkout displays an order number and your payment is accepted. A confirmation email is then sent to the address entered at checkout.

Check your spam, junk, and promotions folders, as well as the order history in your account if you were signed in. A pending bank authorization by itself does not confirm that an order was created.

Make sure you are using the same email address used to register or place the order, check the spelling and domain, and enter the password again without copied spaces.

If the password is not accepted, use “Forgot Password” on the login page and follow the reset instructions sent to your registered email address.

Check your spam, junk, and promotions folders and confirm that the email address is correct. Wait a few minutes, then request one new code.

Verification codes may expire, and requesting several codes can invalidate earlier ones. Use only the most recent code and enter it exactly as shown.

Select “Forgot Password” on the login page, enter the email address associated with your account, and follow the instructions in the reset email.

If the message does not arrive, check your spam or junk folder, confirm the email address, wait a few minutes, and request one new reset email. Use only the latest reset link because older links may expire.

If you entered an incorrect email address when registering or placing an order, use the contact option at the bottom of this page as soon as possible.

To protect your account and order, we may ask you to provide the following information for identity verification:

• Your order number, if available;
• The recipient’s name;
• The email address entered when placing the order;
• The correct email address;
• Payment information or proof of payment, if available.

Once the information has been verified, we will make every effort to help you update the email address.

To help us handle your request more efficiently, please prepare as much of the following information as possible:

• A screenshot of the current page or error message;
• A payment screenshot or proof of payment;
• Your order number, if available;
• Your transaction number, if available;
• The recipient’s name;
• Your registered or checkout email address;
• A description of the issue.

The more information you provide, the more quickly we can identify the issue and provide an appropriate solution.

Our customer service team will respond to your inquiry as soon as possible. Response times may be slightly longer during weekends and public holidays. Thank you for your patience and understanding. We will make every effort to assist you as quickly as possible during business hours.

The price for an individual item is shown on the product page and confirmed at checkout. Prices vary by product, size, finish, voltage, destination, and current promotion, so the FAQ cannot provide a single product quotation. For project quotes, volume pricing, or minimum order requirements, refer to the Customisation & Trade category and prepare the product link, required specifications, quantity, destination country or region, and expected order date.

Enter the code in the discount-code field at checkout before paying. Check the spelling, expiry date, eligible products, minimum order value, and any country or regional restrictions.

Only one code may be accepted per order unless the promotion states otherwise. If the code is not accepted after these checks, it does not apply to the current cart or checkout conditions.

Whether VAT or other taxes are included depends on the destination and the information shown at checkout. The final tax amount displayed at checkout applies. If you need an invoice in a company name or with a VAT number, provide the legal company name, billing address, and valid VAT number before the invoice is issued. Tax treatment remains subject to the rules applicable in the destination country or region.

First check whether the bank entry is a pending authorization or a completed transaction. Some banks display a temporary authorization that is released automatically. If two charges have been completed for the same order, or the completed charge differs from the order confirmation, use the contact option at the bottom of this page and provide the order number, transaction date, currency, bank screenshots, and the last four digits of the card. Never send your full card number, expiry date, or security code.

Refresh the page, try a private browsing window, clear the browser cache and cookies, temporarily disable ad-blocking or translation extensions, or use another browser or device.

If the cart has disappeared, make sure you are using the same browser and account, allow essential cookies, and add the products again if necessary. Do not repeatedly submit payment while the page is unresponsive; first check whether an order confirmation or bank authorization has already appeared.

We offer free standard shipping on the vast majority of orders worldwide. More than 98% of destinations are eligible for free shipping. Additional shipping charges may apply only to a small number of remote locations. Any applicable charge will be displayed at checkout or communicated to you by our customer service team.

Express shipping may be available for selected best-selling products that are in stock or customised orders requiring expedited delivery. Express shipping charges are calculated based on the order’s weight, dimensions, destination, and delivery requirements and will be displayed at checkout.

There are no additional shipping charges beyond those shown at checkout. The amount shown at checkout is the final shipping charge.

We ship to most countries and regions worldwide. The available delivery methods for a specific product and address are shown at checkout after you enter the destination.

If checkout does not offer a delivery method for the address, that product cannot currently be shipped to that destination through the website.

For European orders, locally available products may be dispatched from our German fulfilment centre. For UK orders, locally available products may be dispatched from our UK fulfilment centre.

The estimated delivery timeframe includes processing time and shipping transit time. The total depends on product availability, dispatch location, destination, and the shipping method selected at checkout.

Shipping to Europe and Other Countries or Regions

Free Shipping via DPD or EMS

• Available for most countries and regions;
• Shipping fee: €0;
• Processing time: approximately 1–2 weeks;
• Shipping time: approximately 2–4 weeks.

Fastest Shipping via DHL or DPD

• Available only for selected products;
• Shipping fee: from €10 per item;
• Large items: from €20 per item;
• Processing time: approximately 1–3 days;
• Shipping time to Germany: approximately 2–5 days;
• Shipping time to most European countries: approximately 3–7 days;
• Shipping time to other European countries: approximately 6–10 days;
• No customs duties are required for this shipping method.

Remote locations, including Norway, Iceland, Cyprus, Monaco, Puerto Rico, Alaska, and Hawaii, are generally served by UPS, DHL, or FedEx. Shipping starts from €100 per item, processing usually takes 1–2 weeks, transit usually takes 5–7 days, and customs duties may apply.

The courier options available for the order are displayed at checkout. All timeframes are estimates and may be affected by availability, customisation, public holidays, weather, carrier operations, or customs clearance. See our Shipping Policy for the full terms.

After dispatch, the shipping confirmation email will contain the tracking number. You can check it on our Tracking page, powered by 17TRACK, or directly on the official UPS, FedEx, DHL, or other carrier website.

A newly issued tracking number may take up to 48 hours to show its first carrier scan. If no tracking number has been issued, the order has not yet been dispatched; compare the current date with the processing estimate in the product page and order confirmation.

For customised products shipped by sea, tracking may not update during the first stage of international transport. Updates may begin around 3–4 weeks after ordering, once the shipment clears customs and enters the local delivery network.

A gap between scans does not necessarily mean the parcel has stopped moving. Continue checking the carrier page until the next checkpoint or expected-delivery window.

Please inspect the outer packaging and open the parcel as soon as possible after delivery. If you discover damage caused during transit, use the contact option at the bottom of this page within 7 days of receiving the parcel and provide:

• Your order number;
• Clear photographs of the entire outer packaging and any damaged areas;
• Clear photographs of the complete product and the damaged parts;
• A brief description of the damage.

Please keep the product, original packaging, internal packing materials, and shipping label until our investigation is complete. These materials may be required when we report the issue to the carrier.

If the damage is confirmed to have resulted from transit or a manufacturing quality issue, we will cover the costs of resolving the issue. Depending on the circumstances, we may arrange replacement parts, a product replacement, reshipment, or a refund.

If damage is reported more than 14 days after delivery, it may be difficult to determine whether it occurred during transportation, installation, or use, and a free return or replacement may no longer be available.

First check every tracking number in your shipping-confirmation emails and on the carrier's official website. Allow up to 48 hours after dispatch for the first scan to appear. If the expected delivery window has passed, the parcel is marked delivered but cannot be found, or the carrier reports a return or delivery exception, use the contact option at the bottom of this page. Include your order number, tracking number, and a description of the issue.

Shipping issues include, but are not limited to:

• No tracking updates for an extended period;
• The parcel is marked as delivered but has not been received;
• The parcel has been returned;
• An incorrect delivery address was provided;
• The carrier is unable to contact the recipient;
• The parcel is delayed, damaged, or otherwise affected during transit;
• No shipping confirmation or tracking information has been received.

Depending on the circumstances, our customer service team may assist by:

• Confirming the parcel’s actual shipping status;
• Contacting the carrier for further investigation;
• Updating the shipping information or providing a new tracking number, where applicable;
• Arranging reshipment or offering another appropriate solution based on the investigation.

Please allow the carrier investigation to finish before initiating a chargeback or payment dispute. Most shipping issues can be resolved after the carrier confirms the parcel status.

This recommendation does not affect any consumer rights available to you under applicable law.

The dispatch location depends on product availability, the production location, and the delivery address. Where stock is available, European or UK orders may be prioritized for dispatch from our German or UK fulfilment centre. Other orders may be dispatched from another warehouse or production location. The carrier is selected according to the destination, parcel size, and shipping service. The shipping confirmation email and tracking page will identify the actual carrier once the order has been dispatched.

Processing time depends on availability and on whether the product must be manufactured or customised. Check the product page, order confirmation, and any processing estimate provided with the order. Tracking details are normally created only after dispatch. A status request is necessary only when the full estimated processing period has passed and no shipping confirmation has been issued; in that case, use the contact option at the bottom of this page and include your order number.

Express delivery is available only when an express service is displayed at checkout for the selected product and destination.

Processing and delivery dates are estimates, not guaranteed arrival dates. Public holidays, weather, carrier operations, customs clearance, and made-to-order production can cause delays.

If an order must arrive before a fixed date, place it only when the displayed estimate leaves sufficient extra time. A shipping method cannot be assumed to be changeable after the order has been placed.

The final shipping charge is calculated at checkout from the product size, weight, quantity, destination, and selected service, so it may differ from a general estimate shown on a product page.

Review the complete cart, destination, and selected service before paying. The amount shown in the final checkout summary is the shipping charge that applies to that order.

Please contact support@ateasehomelife.com before returning an item to obtain return instructions.

Return requests can be submitted within 14 days of delivery. After this period, a deduction may apply for any loss in value resulting from storage conditions.

Products must be unused and uninstalled, complete with all accessories, and retained in their original packaging and condition.

Customers are responsible for return shipping costs. After inspection, a restocking fee starting from 20% of the amount paid for the returned product may apply, depending on its condition, packaging, and handling requirements. Shipping services and shipping insurance already used are non-refundable.

For confirmed transport damage or product-quality issues, we may first provide replacement parts or a replacement product and cover the related replacement shipping cost.

For full details, read the Return & Refund Policy. Approved refunds are issued to the original payment method.

After dispatching an approved return parcel, reply in the same return-request conversation with the following information:

• Photographs showing how the return parcel was packed;
• A photograph of the shipping label;
• The return tracking number;
• A website where the tracking information can be checked.

Once the return has been delivered to our warehouse, we will inspect the product and its packaging. If the return meets our refund conditions, we will submit the refund to your original payment method within 3 business days.

After the refund has been issued, the estimated time for the funds to appear in your account depends on the original payment method:

• PayPal: usually 1–3 business days;
• Credit or debit card: usually 3–7 business days.

Refunds will be issued to the original payment method used to place the order. Processing times may vary depending on the bank, card issuer, or payment provider. Public holidays in your country or region may also delay refund processing and settlement.

Yes. First confirm that the product remains unused, uninstalled, complete, and within the eligible return period. Then use the contact option at the bottom of this page and provide your order number and the details of the product you would like to receive.

For exchanges:

• The customer is responsible for the cost of returning the original product;
• We will cover the cost of shipping the replacement product;
• Any price difference will be charged or refunded accordingly.

If the replacement product costs more than the original product, you will need to pay the difference. If it costs less, the difference will be refunded according to our refund process.

Do not return the product until exchange eligibility, the return address, and the relevant instructions have been confirmed in the reply to your request.

First check every packaging layer, foam compartment, small box, and accessory bag. If a component is still missing, use the contact option at the bottom of this page and provide:

• Your order number;
• Photographs of the product and packaging received;
• The name or number of the missing part, or its location in the instruction manual, if identifiable.

Once the missing part has been confirmed, we will arrange to send the appropriate replacement component.

Please note: To protect complex lighting products during transportation, components are often packed in multiple layers. Hardware, screws, and small accessories may be sealed separately and placed in different parts of the box. Please carefully check all packaging layers, foam compartments, small boxes, and accessory bags before confirming that a part is missing.

Please retain the product and all packaging materials until the issue has been resolved.

Some orders are divided into several parcels because of product size, weight, inventory location, or packaging requirements. Parcels may leave different warehouses, use different carriers, and arrive on different dates.

Check every shipping-confirmation email and tracking number associated with the order. One delivered parcel does not mean that all parcels have been delivered.

Continue monitoring the remaining tracking numbers until their estimated delivery windows have passed. Treat an item as missing only after all listed parcels are marked delivered and the contents of each package have been checked.

We dispatch products according to the details of your order and the description shown on the product page. We aim to ensure that the model, size, colour, and main appearance of the product are consistent with the order information.

Some products may have minor differences due to normal product upgrades, manufacturing improvements, or differences between production batches. Minor variations in colour, texture, hardware details, or component shape that do not affect the product’s primary function, installation, or overall appearance are generally not considered an incorrect item or a product-description mismatch.

Products made from natural materials or produced by hand or semi-handcrafted methods may also have natural variations. These may include differences in glass texture, stone veining, wood grain, colour, and surface finish. Such variations are normal characteristics of the materials and production process.

If the model, size, colour, or style is significantly different from your order or the description on the product page, do not install or use it. Use the contact option at the bottom of this page and provide:

• Your order number;
• Photographs showing the complete product received;
• Photographs of the product label or packaging label;
• Clear photographs showing the difference;
• A brief description of the issue.

Once we receive the relevant information, we will investigate the issue and provide an appropriate solution based on the circumstances.

If the model, size, colour, or style clearly differs from the order, do not install or use the item. Include photographs of the product label, packaging label, and visible difference in the same report.

If the product behaves unexpectedly, does not work correctly, or may present an electrical safety issue, stop using it and disconnect the power immediately. Use the contact option at the bottom of this page with the order number, a photograph of the product label, clear photographs or a video of the fault, and a description of the issue. Do not dismantle or repair the product unless instructed. We will assess the product, cause of the fault, and warranty coverage before offering troubleshooting, replacement parts, a replacement product, or another appropriate solution.

We aim to show each product's colour, materials, shape, and details accurately. Slight differences may occur because of lighting, screen settings, photography, and natural variation in materials such as glass, stone, wood, and metal finishes.

Use the product gallery, close-up images, videos, dimension drawings, specification table, and finish options on the product page as your reference. Listed dimensions and specifications take precedence over apparent proportions in lifestyle photographs.

Our lighting products are made from a variety of natural materials and high-quality manufactured materials. Materials vary by product, so please refer to the relevant product page for the exact specifications.

Natural stone

• Alabaster;
• Travertine;
• Marble;
• Other natural stones.

Natural stone may vary in colour, veining, translucency, and small natural pores due to differences in mineral composition and formation. Each piece is therefore unique. These variations are natural characteristics of the material and are not considered product defects.

Metals and finishes

• Solid brass;
• Antique bronze finishes;
• Black iron;
• Brushed nickel;
• Brushed brass;
• Other metals and alloys.

Some descriptions refer to the colour or surface finish and do not necessarily mean that the entire fixture is made from the corresponding solid metal. Please refer to the product page for the exact material details.

Glass and crystal

• Crystal;
• Hand-blown glass;
• Italian glass;
• Clear glass;
• Smoked glass and other decorative glass.

Hand-blown glass may contain slight bubbles, flow marks, variations in thickness, or subtle colour differences. These are natural characteristics of the handcrafted production process and do not affect normal use.

Natural materials and textiles

• Solid walnut;
• Solid oak;
• Bamboo;
• Rattan;
• Mulberry silk;
• Cotton and linen fabrics.

Natural wood, bamboo, rattan, and textiles may vary slightly in colour and texture between production batches. These variations are normal.

Other materials

• High-grade ceramic;
• Plaster;
• Resin;
• Alabaster composite materials;
• Acrylic and other materials suitable for lighting products.

All measurements are taken manually and may vary by 1–2 cm. Product colours may also appear slightly different due to photography lighting, ambient light, and individual screen settings.

Most lighting products include a warranty of up to 2 years, although the period varies by product and component.

Rechargeable LED table lamps are covered for 3 months from delivery. LED light sources and LED drivers are covered for 6 months. Other LED-fixture components and non-LED lighting products are generally covered for 2 years.

When a covered fault is confirmed, the applicable replacement product or component is supplied free of charge; replacement shipping costs remain the customer's responsibility. The warranty period starts on the carrier-recorded delivery date.

The warranty does not cover accidents, misuse, negligence, improper installation or wiring, unauthorized repair or modification, incompatible bulbs or electrical accessories, normal wear, oxidation, fading, unsuitable environmental conditions, unofficial sales channels, or claims without valid proof of purchase.

For the claim process and the evidence required, follow the separate FAQ: “What should I do if the product has a quality issue or functional fault?”

Most of our lighting products are compatible with LED bulbs or use integrated LED light sources such as LED boards, strips, or chips.

The required bulb type, socket, light source, voltage, and maximum wattage are listed on the product page and fixture label. Never exceed the stated maximum wattage.

Some products use an integrated, non-replaceable LED module and do not require a separate bulb. Always follow the specifications supplied with the product you receive.

Many fixtures can be dimmed, but not every product supports dimming. The product page must specifically state that the fixture or included driver is dimmable.

Dimming requires a compatible fixture or driver, a dimmable bulb or LED source, a compatible dimmer switch, and correct installation. Depending on the product, control may be through a wall dimmer, remote control, or dedicated controller.

Have a qualified electrician confirm compatibility with your existing wiring, dimmer, and local electrical system before installation.

Unless the product page clearly states otherwise, bulbs are not included with most fixtures. Products with an integrated LED source do not require a separate bulb.

Use the bulb type, socket, voltage, maximum wattage, and dimming requirements shown on the current product page, product label, and installation instructions.

If a compatible bulb is sold on our website, it will appear as an option on the relevant product page. Otherwise, you may purchase one locally using the exact specifications supplied with the fixture.

Yes. Replacement parts are available for selected products, subject to the specific product model and current availability.

Replacement parts must be matched to the exact product model and production batch. If the required part is not listed as an option on the product page, use the contact option at the bottom of this page and provide:

• The original order number or purchase information;
• The product name or product link;
• A photograph of the complete product;
• A photograph of the part that needs to be replaced or purchased;
• The required dimensions, quantity, or other relevant information.

We will help confirm the model, dimensions, colour, and specifications of the required part and advise you of the price and shipping cost.

For products not purchased from our official website or an authorised sales channel, compatibility cannot be guaranteed because models, dimensions, and connections may differ between suppliers.

Check the dimension drawing, specification table, selected size, and installation information on the product page. Weight, canopy dimensions, wall projection, and mounting requirements may vary by version.

Do not estimate dimensions from lifestyle photographs. A qualified installer must assess whether the wall, ceiling, junction box, and fixings can safely support the fixture in the actual installation environment.

Use the options, dimension drawings, specifications, and photographs on the product page to compare models. The colour, finish, shade opening, and whether a component can rotate, pivot, or be adjusted all depend on the exact product and version. If the page is unclear, send us the relevant product links and identify the feature you need to confirm. Do not infer the construction or movement from lifestyle images alone.

The product title, selected options, package-content list, and specification table determine what is included. Bulbs, track adapters, connectors, remote controls, and additional mounting accessories are included only when the product page states this.

For products intended to connect to an existing track, dimmer, smart system, or mounting point, compare every listed connection and electrical specification before ordering.

First check the product description, specification table, dimension drawings, downloads, and installation section on the product page. Where available, these contain the product specifications, technical drawings, installation documents, photometric files, or certification documents. If a required file is not published, use the contact option at the bottom of this page with the product link, project country or region, and exact document required. A certificate or test report applies only to the model, configuration, and production batch identified in that document and should not be assumed to cover every product in the same collection.

Use the fixture only at the rated voltage shown on the product page, product label, and installation instructions. Europe and the UK generally use 220–240 V, while the United States generally uses 110–120 V, but the specific product rating is decisive.

Drivers, plugs, dimmers, and wiring may vary by region. Do not order or install a fixture unless its listed rating matches the installation country, and have all electrical work completed by a qualified electrician.

Check the product page for wattage, lumens, colour rendering index (CRI), beam angle, and light-source specifications. Wattage measures energy use and does not, by itself, indicate brightness. Whether a fixture can serve as the main light source also depends on the room size, ceiling height, surface colours, and required light level. If data is missing, send us the product link and room dimensions or consult a lighting professional.

As a general guide, 3000 K is a warm white, 4500 K is a neutral-to-cool white, and 6000 K is a cooler daylight white. The available colour temperatures depend on the product, light source, and production batch, so check the product page and order options. Confirm the selected colour temperature before ordering because it can significantly affect the atmosphere and the way colours appear in a room.

Install a fixture in a bathroom, outdoor area, or damp location only when the product page or label states the appropriate IP rating and intended environment. Bathroom zones, clearances above a bath, and protection requirements are governed by local electrical regulations. If the product is not expressly described as suitable for wet or damp locations, do not install it there, and ask a qualified electrician to confirm the installation plan.

A replaceable bulb can be changed using the socket type, voltage, and maximum wattage specified for the fixture. An integrated LED module is generally not a user-serviceable part. Whether the driver or LED module can be replaced separately depends on the product design and production batch. Do not dismantle the fixture; send us the product link, order number, and photographs or a video of the fault so that we can confirm the available parts and next steps.

Select the required size, colour, finish, and voltage on the product page. If the selected version can be added to the cart, it is available to order, although some products may be made to order.

If a version is shown as unavailable or cannot be added to the cart, it is not currently available through the website. Any stated restocking date or made-to-order processing estimate will appear on the product page.

Use the brand, material, designer, licensing, and origin information stated on the official product page. We do not represent a product as an authorised or licensed design unless that information is explicitly published there.

Do not use an unauthorized third-party listing, copied photograph, or visually similar product as proof of provenance or authorization.

Most of our lighting products are designed for standard installation and include detailed printed instructions in English. The actual level of difficulty may vary depending on the type, size, weight, and structure of the fixture.

If you cannot find the installation instructions in the package, first check the product page for a downloadable guide or installation video. If no guide is published, use the contact option at the bottom of this page and provide the product link and order number. We can provide the following free of charge where available:

• Digital installation instructions for the relevant product;
• An installation video, where available;
• Installation guidance and technical support.

If no standard installation guide is currently available, you can send us photographs of the product and all components received. We will prepare suitable installation guidance based on the actual product and parts in your package and assist you with the installation.

Products may be upgraded between production batches. Always check the product and components supplied, and stop installation if the supplied instructions do not match them.

For safety, fixtures requiring electrical wiring or secure attachment to a wall or ceiling should be installed by a qualified electrician. Disconnect the power before installation and make sure that the wall, ceiling, and mounting point can safely support the fixture’s weight.

Our customer service team normally responds within 1–2 business days (24–48 hours), and will make every effort to assist you with the installation. Response times may be slightly longer during weekends, public holidays, or periods of high inquiry volume.

Some fixtures require straightforward assembly. Follow the supplied instructions, and never force components together when an assembly step is unclear.

There is no single standard fixture size for every room. The right proportion depends on the room dimensions, ceiling height, furniture, installation position, and the visual effect you prefer.

Compare the fixture dimensions, canopy size, and suspension length on the product page with the exact installation area. Measure the main furniture and mark the proposed fixture width and hanging height in the room before ordering.

Product images and room mock-ups are visual references only. Listed measurements and the actual installation conditions should determine the final choice.

Many pendant lights and chandeliers use adjustable cords, chains, rods, suspension cables, or load-bearing wires. The exact components and default lengths vary by product and are listed on the product page.

Cords and chains can often be shortened during installation. Rods usually cannot be freely shortened, and any special rod length must be selected as a confirmed product option before production.

Only customisation options shown on the product page or confirmed in the order configuration form part of the order. Installation must follow the supplied instructions and be completed by a qualified professional.

The installer must assess the wall or ceiling material, supporting structure, junction box, fixings, and fixture weight at the installation site. Check the product page for the weight, canopy dimensions, and installation drawing. Heavier fixtures may require additional structural support or reinforcement. You may send us photographs, measurements, and the product link for reference before ordering, but final installation safety must be confirmed by a qualified professional.

The power method depends on the specific product. A fixture may be hardwired, plug-in, or battery-powered. A switch, remote control, or dedicated controller is included only when stated on the product page. Check the product page, label, and installation instructions rather than inferring the wiring from photographs. Any product connected to mains electricity should be installed by a qualified electrician.

Selected products can use a multi-light canopy or be combined through customisation, but the total weight, spacing, drivers, canopy dimensions, and site wiring must be assessed for the proposed layout. Do not connect several independent fixtures to one canopy without confirmation. Send us the product links, quantities, preferred layout, and ceiling dimensions so that we can assess the available options.

Track lights and adapters are not universal. Different systems may use different voltages, phases, and connector designs. Provide the track brand, model, voltage, and clear photographs and dimensions of the connector. Once compatibility has been confirmed, a track head may be moved or repositioned only in the way permitted by that track system, with the power switched off. Confirm compatibility before ordering.

Yes. Customisation is available for most of our products. Depending on the fixture’s structure, materials, and production requirements, we may be able to adjust its design, dimensions, mounting system, and lighting configuration.

Our customisation services include, but are not limited to:

Product appearance

• Custom colours;
• Custom finishes;
• Alternative materials;
• Custom dimensions;
• Selected structural or design adjustments.

Mounting components

• Cord length;
• Rod length;
• Chain length;
• Suspension-rope length;
• Load-bearing suspension-wire length;
• Canopy dimensions, colour, or specifications.

Lighting configuration

• Warm, neutral, or cool colour temperatures;
• Dimmable or non-dimmable configurations;
• LED light sources, drivers, and other lighting solutions;
• Voltage and electrical configurations suitable for different countries and regions.

Smart-control customisation

We can provide suitable product configurations and integrated solutions based on your smart switches, home automation system, or other special control requirements. Compatibility and implementation details must be confirmed before production.

Bespoke product development

If the lighting design you want is not displayed on our website, you can send us:

• Design or technical drawings;
• Reference images;
• Product photographs;
• Required dimensions, materials, colours, and functions;
• Required quantity and preferred delivery timeframe.

Our team will assess production feasibility and make every effort to provide a bespoke solution and quotation.

Please note:

• Most customisation requests must be confirmed before or when the order is placed so that the product can be made according to your requirements.
• A customised order is accepted only after we confirm the requirements, price, and production plan.
• Production time depends on the quantity, materials, structure, and complexity of the project. We will provide an estimated production and delivery timeframe after the specifications have been confirmed.
• You may be required to approve dimensions, colours, renderings, technical drawings, or samples during the customisation process.
• Once production has started, customised orders cannot be cancelled, modified, returned, or exchanged. Please carefully confirm all customisation details before placing your order.
• Certain customised products cannot be returned or exchanged. The applicable policy will be confirmed before the order is placed.

For a customisation request, use the contact option at the bottom of this page once you have prepared the product link, required changes, dimensions, quantity, destination, and preferred delivery timeframe. We will assess feasibility and provide the relevant options and quotation.

Yes. We welcome inquiries from interior designers, architects, hotels, restaurants, property developers, real estate companies, retailers, and other commercial clients.

Our trade and commercial services include, but are not limited to:

• Purchasing for residential, commercial, and project installations;
• Lighting packages for hotels, restaurants, offices, and retail spaces;
• Product customisation and dedicated production;
• Development of specified designs based on drawings, reference images, or project requirements;
• Product selection and sizing recommendations;
• Volume-purchasing solutions;
• Long-term commercial partnerships and supply support.

For a trade or commercial enquiry, use the contact option at the bottom of this page after preparing the following information:

• Your company or design studio name;
• The project type and location;
• The required products or links to products of interest;
• The estimated order quantity;
• Any customisation requirements;
• The project schedule or preferred delivery date.

Once we receive the relevant information, our team will provide product recommendations, customisation options, a project quotation, and appropriate commercial support based on your requirements.

Trade pricing, discounts, and commercial terms are evaluated according to the products, order quantity, customisation requirements, and overall project scope. Final terms are subject to our quotation and confirmation.

Most of our fixtures are compatible with LED light sources. Refer to the relevant product page for the required bulb or integrated LED specifications.

Actual energy consumption depends on the light-source type, wattage, brightness setting, and hours of use. For fixtures with replaceable bulbs, choosing an energy-efficient LED bulb can substantially reduce energy use compared with a traditional incandescent bulb producing a similar light output.

Use the latest company, showroom, store, and local-partner information published on our Contact page. Availability varies by country or region.

Visit only a location for which the website provides current public details and a confirmed appointment process. Do not travel to an address taken from a parcel label, third-party listing, or outdated page.

Check the sender's address carefully. We will not use an unofficial message to request your account password, full card number, security code, or verification code, and we will not ask you to install remote-access software unless you have contacted us and the request has been independently verified. Do not click links, download files, or make a payment in response to a suspicious message. If the message claims to come from At EASE and cannot be verified from your order history or our official website, use the contact option at the bottom of this page and attach a screenshot and the sender details.